Privacy Policy
Effective Date: Nov 1st 2023
MedPlus Pharmacy (“MedPlus”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our website mymedplus.ca and in the course of providing pharmacy and related services in Canada.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Our Commitment to Privacy
MedPlus Pharmacy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to safeguarding your personal health information (PHI) in accordance with privacy laws, pharmacy regulations, and professional standards of practice.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
2. What Personal Information We Collect
We collect personal information to provide pharmacy services, enhance your experience on our website, and meet legal and regulatory requirements. This may include:
• Your name, address, phone number, and email address
• Date of birth and health card number (if required)
• Prescription information (e.g., medication history, prescriber, dosage)
• Insurance and billing details
• Health conditions and medical history relevant to your care
• Payment information (if applicable)
• Any other information you voluntarily provide via our website, forms, or communication channels
When you visit mymedplus.ca, we may also collect:
• IP address
• Browser type and version
• Pages you visit, time spent on pages, and other analytics data (using cookies or similar technologies)
3. How We Use Your Information
We use your personal information for the following purposes:
• To provide pharmacy services, including dispensing medications, counseling, and health consultations
• To process payments and insurance claims
• To communicate with you about your prescriptions, refills, health services, or inquiries
• To improve our website and services
• To meet regulatory and legal obligations
• To send appointment reminders or health-related notices (if you opt-in)
We do not sell or rent your personal information to third parties.
4. Sharing and Disclosure of Personal Information
We may disclose your personal information only as permitted or required by law, including:
• To healthcare providers involved in your care
• To insurers or government agencies for billing purposes
• To regulatory authorities (e.g., provincial Colleges of Pharmacy)
• To service providers (e.g., technology partners) who assist us in operating our business — these partners are contractually required to protect your information
• To law enforcement or as required by court order
5. Consent
By using our services or providing personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. To do so, please contact us (see Contact Us section below).
6. How We Protect Your Information
We use appropriate physical, organizational, and technological safeguards to protect your personal information, including:
• Secure computer systems and electronic medical records
• Access controls and staff training on confidentiality
• Secure storage of paper records (if any)
• Encryption and secure communication protocols on our website
However, no method of transmission over the internet is 100% secure. We encourage you to contact us directly for sensitive matters.
7. Your Choices and Rights
You have the right to:
• Access and request a copy of your personal information
• Request corrections to your personal information
• Withdraw consent for certain uses (where applicable)
• Ask questions or raise concerns about our privacy practices
Requests can be made in writing to our privacy contact below.
8. Cookies and Website Tracking
Our website uses cookies and analytics tools (e.g., Google Analytics) to improve functionality and understand visitor usage patterns. You can modify your browser settings to decline cookies if you prefer.
We do not use cookies to collect personal health information.
9. Links to Other Sites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on mymedplus.ca with the effective date
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Privacy Officer
MedPlus Pharmacy
130-4270 E Buckingham Dr, Regina , SK
admin@mymedplus.ca